Deliveries & Returns

Don't leave it too late!

Keep an eye out for your order via the respective carriers tracking system. You'll find the courier as well as the tracking number specified on your order despatch email.

If you need help with a delivery, contact our lovely support team. They'll be on hand to help. 

It is important to note that most of the rates specified above are subsidised by us therefore the re-delivery charges will, in most cases, be more than we have specified above.

This becomes especially important for orders which are delivered by a specialised service where only one attempt at delivery is included. 

Please keep an eye on your email/phone so you don't miss delivery. The delivery charges are quite hefty and there is no reason to spend money where we don't have to!

EASY RETURNS

Things happen :(.

For unused items, with their original packaging, you have 30 days to arrange for a return. No questions. Keep in mind that products are checked upon return, so no funny business!

For items that have gone past 30 days, please contact our support team, they are usually pretty good. iToyPlanet takes every effort to supply each and every customer with a prompt and efficient delivery service and over the past 4 years our systems have evolved massively in line with our company's growth to ensure this happens.

It is important to note that our big parcels are delivered by Private (Express) using a pallet service. Please retain the pallet until you are sure the product is in good working order. If a return is required then the only way for it come back to us is using the same pallet service.